it help desk roles and responsibilities

help desk roles and responsibilities:

Responsible for technical support and assistance related to computer, hardware or software. It answers questions, conducts research activities, solves the problem, identifies and implements the solution.

help desk responsibilities:

• Provides technical assistance and support for troubleshooting and problems related to computer systems, software and hardware.
• Answer your questions in person or over the phone.
• Write a training manual.
• Computer user training.
• Keep up the daily work of the computer system.
• Reply to emails from customers seeking help.
• Ask questions to find out what caused the problem.
• Guide customers through problem solving.
• Install, modify, and repair hardware and software.
• Clean the computer.
• Run the diagnostic process to solve the problems.
• Fix technical problems with LANs, WANs and other systems.
• Create a computer for users.
• Contact customers to resolve the issue.
• Request for customer feedback using a computer.
• Run a report to find out which fall is still happening.