help desk technician job description:
Responsible for technical support and assistance related to computer, hardware or software. It answers questions, conducts research activities, solves the problem, identifies and implements the solution.
- Provides technical assistance and support for troubleshooting and problems related to computer systems, software and hardware.
- Answer your questions in person or over the phone.
- Write a training manual.
- Computer user training.
- Keep up the daily work of the computer system.
- Reply to emails from customers seeking help.
- Ask questions to find out what caused the problem.
- Guide customers through problem solving.
- Install, modify, and repair hardware and software.
- Clean the computer.
- Run the diagnostic process to solve the problems.
- Fix technical problems with LANs, WANs and other systems.
- Create a computer for users.
- Contact customers to resolve the issue.
- Request for customer feedback using a computer.
- Run a report to find out which fall is still happening.
No comments:
Post a Comment