The technology team solves technical problems, provides customers with timely feedback and facilitates, among other things, the opening of new applications.
In addition, the technical support team should talk to customers immediately and produce a written document that requires good writing and oral communication.
tech support roles and responsibilities:
- Solutions know hardware and software.
- Trogbo needs troubleshooting.
- Investigate and correct any errors.
- Network troubleshooting.
- Install and configure the hardware and software.
- Talk to customers quickly about the root of the problem.
- Give customers a timely opinion.
- Customers communicate with customers through a solution process.
- Follow customers to solve the problem.
- Replace or repair necessary items.
- Allow new applications to be displayed.
- To provide support in the form of documents.
- Manage multiple words at once.
- New tests and analyzes.
- Perform an electrical safety inspection of the equipment.
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